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Best Brains, Inc. :: Help zone
Help zone
| FAQ |
Can I mail Best Brains, Inc. an order using a check or money order?
At this time, we are only accepting online orders, sorry.
Why don’t you have a shipping chart? It’s truly amazing--our online store is able to calculate shipping charges for each order, based on weight and your choice of shipment option (there is a $3.50 minimum). These charges will show up in your final total on the store checkout page.
Do you ship to Canada or overseas?
Why, yes! Your shipping is automatically calculated when you order, based upon your choice of shipping option. You also may be subject to surcharges or taxes based on your country’s import laws. Packages may take a week or two to arrive.
Can I order MST “legacy” merchandise?
We've already rolled out some of our legacy stuff - so take a look!
How long will it take for my order to arrive?
Orders will be shipped within 2 business days of receipt; both USPS Priority Mail and UPS ground will take approximately 3-5 business days to reach you.
Can I make a change to an existing order?
No, so make sure you fill out the order carefully!
What if I need to return or exchange an item?
We want you to be 100% satisfied with the merchandise. E-mail us at orders@mst3k.com or use the Contact Us page to report missing items or if you received the wrong item, or if an item doesn’t fit. We will credit you the proper amount and/or send you the correct item, but it may take up to 10 days. Returns should be shipped to:
MST- CAT P O BOX 5325 Hopkins, MN 55343
Can I suggest new product ideas or ways to improve service?
Yah, sure! E-mail us via the "Contact Us" page.
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